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STORE POLICY

Refund Policy for Digital Products

Important Notice on Digital Product Returns:

At Prosdigitalmarketers, we want you to be completely satisfied with your purchase. We offer a 30-day refund policy under the following terms to ensure fairness for all users.

1. Refund Eligibility

We provide a full refund within 30 days of your purchase if the following conditions are met:

  • You have not accessed or watched any course content on our platform.

  • You have not participated in any programs, including loyalty rewards programs or community activities.

If you have engaged with any course material (e.g., watched videos, downloaded resources) or joined our programs, your purchase will no longer be eligible for a refund. This policy helps us protect the value of our digital content.

2. How to Request a Refund

To request a refund:

  1. Contact us at [your email address] within 30 days of your purchase date.

  2. Include your order number, full name, and email address used for the purchase.

  3. Confirm that you have not accessed any course content or participated in programs.

We’ll review your request and verify your account activity to ensure eligibility. If approved, your refund will be processed within 5-10 business days to your original payment method.

3. Non-Refundable Purchases

The following are non-refundable:

  • Purchases where course content has been accessed or programs have been used.

  • Purchases past the 30-day refund window.

  • Any third-party fees (e.g., payment processing fees) are non-refundable.

4. Exceptions

If you experience technical issues accessing our platform, please contact us immediately at [your email address]. We’ll work to resolve the issue. If we cannot fix it within a reasonable timeframe, you may be eligible for a refund, even if you’ve accessed content.

5. Contact Us

For refund requests or questions, reach out to:
prosdigitalmarketers@gmail.com or submit form on the website  

We’re here to ensure your experience with us is positive. Thank you for choosing digitalprosmarketers!

Notes on the Policy

  • 30-Day Window: Clearly states the refund period to set expectations.

  • No-Access Condition: Protects your digital content by ensuring users can’t consume material and then request a refund, which is standard for online courses.

  • Verification Process: Implies you’ll check account activity to confirm eligibility, adding a layer of fairness.

  • Technical Exception: Offers flexibility for genuine issues, building trust.

Privacy & Safety

At Prosdigital marketers, we prioritize the security of your payment information. Here's how we ensure the safety and privacy of your transactions when using third-party payment services:

 

Secure Payment Channels:

  • Visa and Mastercard: We employ advanced encryption technology to secure transactions made with Visa and Mastercard. Your card details are tokenized, meaning we never store your actual credit card numbers on our servers.

  • Google Pay: With Google Pay, your card information is not shared with us; instead, Google Pay uses a virtual account number for each transaction, adding an extra layer of security.

  • Apple Pay: Similar to Google Pay, Apple Pay uses tokenization to protect your payment details. Your card number isn't stored on your device or our servers but is replaced with a unique Device Account Number.

  • PayPal: When you choose PayPal, your financial details remain with PayPal. We only receive transaction confirmation, ensuring your banking or card information stays private.

 

PCI DSS Compliance:

Our payment systems are compliant with the Payment Card Industry Data Security Standard (PCI DSS), which mandates rigorous security protocols to protect cardholder data.

 

Data Privacy:

  • No Sharing: We do not share your payment information with third parties except as necessary to complete your purchase.

  • Limited Access: Only a select few of our team members have access to payment processing, and they are trained in security best practices.

 

Fraud Protection:

 

Your Responsibilities:

  • Strong Passwords: Always use strong, unique passwords for your payment accounts and change them regularly.

  • Regular Updates: Keep your payment apps and devices updated to benefit from the latest security enhancements.

  • Phishing Awareness: Be vigilant against phishing attempts. Never share personal or payment information via unsolicited communications.

 

Third-Party Protections:

Each payment provider offers its own layer of security:

 

 

In Case of Disputes:

Should you encounter any issue with your payment, we encourage you to contact us immediately. We work closely with payment providers to resolve disputes swiftly, ensuring your rights are protected.

 

Privacy Policy:

For more detailed information on how we handle your data, including payment information, please refer to our comprehensive [Privacy Policy].

 

We are committed to providing a secure environment for your transactions, ensuring your financial details are protected while you enjoy our services.

Payment Methods

Payment Methods

- Credit / Debit Cards
- PAYPAL

- Google Pay

- Apple Pay

Cookies

1. Information We Collect

We collect the following types of information:

  • Personal Information You Provide: When you sign up for our newsletter, purchase a course, or contact us, we may collect your name, email address, and payment details (if applicable).

  • Automatically Collected Data: We use cookies and similar technologies to collect data like your IP address, browser type, device information, and browsing activity (e.g., pages visited, time spent).

  • Third-Party Data: Wix, our website builder, collects and processes certain data on our behalf, such as usage data and analytics, as outlined in Wix’s Privacy Policy.

2. How We Use Cookies

Cookies are small data files stored on your device to enhance your experience. We use:

  • Essential Cookies: These are necessary for the site to function, such as enabling secure logins or remembering your preferences. They are always active and don’t require consent.

  • Non-Essential Cookies: These include analytics cookies (e.g., Google Analytics) to track site performance and marketing cookies for personalized ads. We only use these with your consent via our cookie banner.

You can manage your cookie preferences through the banner displayed on your first visit or by accessing the cookie settings widget on any page.

3. How We Use Your Information

We use your data to:

  • Provide and improve our services, such as delivering courses and processing payments.

  • Analyze site usage to enhance user experience (e.g., understanding which pages are most visited).

  • Send you marketing emails or updates (you can opt out anytime).

  • Comply with legal obligations, like GDPR and CCPA requirements.

4. How Wix Handles Your Data

As we use Wix to host our site, Wix collects and processes some data on our behalf, including:

  • Usage data (e.g., IP address, browsing activity).

  • Personal information you provide (e.g., during registration or purchases). Wix may store this data in data centers in the U.S., Ireland, South Korea, Taiwan, or Israel, ensuring compliance with global privacy laws. For details, see Wix’s Privacy Policy. We are not responsible for third-party services Wix integrates, such as Google Analytics, which have their own privacy policies.

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

  • Service Providers: Like Wix, payment processors, or email marketing tools, to deliver our services.

  • Legal Authorities: If required by law or to protect our rights. If you’re in a region like California (under CCPA), you can opt out of data sharing via the “Do Not Sell My Personal Information” link in our footer.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of the data we’ve collected about you.

  • Deletion: Ask us to delete your personal information.

  • Opt-Out: Refuse the sale of your data or withdraw consent for non-essential cookies.

  • Corrections: Update or correct your information. To exercise these rights, contact us at prosdigitalmarketers@gmail.com. We’ll verify your identity to prevent fraud and respond within the legally required timeframe.

7. Managing Cookies and Consent

We display a cookie banner on your first visit, allowing you to accept or decline non-essential cookies. You can revisit your preferences anytime via the cookie settings widget. We log your consent (including IP address, date, and cookie types accepted) for compliance purposes, which you can download upon request.

8. Data Security

We take data security seriously, using Wix’s secure servers and encryption to protect your information. However, no online platform is 100% secure, and we cannot guarantee absolute protection.

9. Children’s Privacy

We do not knowingly collect data from children under 16. If you believe we have such data, please contact us to have it removed.

10. Updates to This Policy

We may update this policy to reflect changes in our practices or legal requirements. We’ll notify you of significant updates via email or a notice on our site. Check back here for the latest version.

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